Privacy Policy

ShireLuxe Shutters
Suite 10, Broadway House, 2 Haygate Road, Wellington, TF1 1QA
Website: www.shireluxeshutters.co.uk
Last updated: February 2026ShireLuxe Shutters ("we", "us", or "our") is a family-run business specialising in the measurement, supply, and professional installation of luxury plantation shutters. We operate primarily in Telford, Shrewsbury, and the surrounding Shropshire areas. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether through our website, by phone, email, or in person during consultations or installations.

1. Information We CollectWe collect only the information necessary to provide our services and respond to your enquiries. This may include:

• Contact details: Name, email address, telephone number, and postal address (e.g., when requesting a quote, booking a consultation, or arranging installation).
• Property details: Window measurements, specifications, and preferences (to provide accurate quotes and custom solutions).
• Correspondence: Records of emails, phone calls, or messages.
• Website usage data: Through cookies and analytics tools (e.g., IP address, browser type, pages visited) – see Cookies section below.

We do not collect sensitive personal data unless strictly necessary and with your explicit consent.

2. How We Collect Your Information

• Directly from you via website forms, phone calls, emails, or during home visits.
• Automatically through website analytics and cookies.
• From third parties such as analytics providers (with your consent where required).

3. How We Use Your InformationWe use your data for:

• Providing quotes, scheduling consultations, and fulfilling shutter orders/services.
• Communicating with you about enquiries or installations.
• Improving our website and services.
• Marketing (e.g., updates or offers) only with your explicit consent – opt out anytime.
• Complying with legal obligations (e.g., records for warranties).

Legal bases: Contract performance, legitimate interests, or consent.

4. Sharing Your InformationWe do not sell your data. We may share with:

• Trusted partners (e.g., installers or suppliers for service delivery).
• Professional advisors (e.g., accountants).
• Regulatory authorities if required by law.

All parties protect your data and use it only for specified purposes.

5. Data SecurityWe use appropriate technical and organisational measures (e.g., secure servers, limited access) to protect against unauthorised access, loss, or misuse

.6. Data Retention

• Enquiries: Up to 2 years.
• Order records: Up to 7 years (warranties/legal).
• Marketing consents: Until withdrawn.

Data is securely deleted/anonymised thereafter.

7. Cookies and TrackingOur website uses essential cookies for functionality and optional analytics cookies (e.g., Google Analytics) to understand visitor behaviour. Manage preferences via browser settings.

8. Your RightsUnder UK law, you have rights to:

• Access, rectify, erase, restrict, or object to processing.
• Data portability.
• Withdraw consent.
• Complain to the ICO (www.ico.org.uk) (www.ico.org.uk).

Contact us to exercise rights.

9. International TransfersWe do not transfer data outside the UK/EEA.

10. ChangesWe may update this policy – changes posted here with new date.

11. ContactQuestions? Reach us at:
ShireLuxe Shutters
Suite 10, Broadway House, 2 Haygate Road, Wellington, TF1 1QA
Email: sales@shireluxeshutters.co.uk
Phone: 01952769361/07342 244381